Why are they successful, successful?

If one sentence were to summarize what the legends of service excellence in the hotel and catering industry do best, it would be: "The most successful...

14. December 2016.
If one sentence were to sum up what the legends of service excellence in the hotel and catering industry do best, it would be: "The most successful are equally committed to both guests and employees and communicate this to them with equal commitment." And that's exactly why most people have heard of the Ritz-Carlton's famous motto: "We are gentlemen serving gentlemen." It's not just a simple statement to satisfy the form of some strategic...
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14. December 2016.