Mystery shoppers check whether employees in Croatia greet their guests

In the period from October 1 to 31, 2019, Heraklea conducted a service quality survey for the fifth year in a row, measuring the first contact with...

Author  Goran Rihelj

November 14, 2019
From October 1 to 31, 2019, Heraklea conducted a service quality survey for the fifth year in a row, measuring the first contact with the customer, i.e. greeting upon arrival, eye contact and smile. The aim of the survey was to check whether employees in Croatia and the countries of the region greet their guests/clients/customers and whether they look them in the eye and smile. Secret...
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Author  Goran Rihelj

November 14, 2019