From October 1 to 31, 2019, Heraklea conducted a service quality survey for the fifth year in a row, measuring the first contact with the customer, i.e. greeting upon arrival, eye contact and smile. The aim of the survey was to check whether employees in Croatia and the countries of the region greet their guests/clients/customers and whether they look them in the eye and smile. Secret...
To continue reading, subscribe to the HrTurizam portal
By subscribing, you get the opportunity to read tourism business news, stories, trends, analyses, interviews and columns from the Croatian tourism business sector every day.
Behind every author's article are years and years of experience, learning and hours and hours spent in research, education and content production.
All with the aim of delivering you complete and verified information and bringing a broader context to tourism news and trends.
That's the value we deliver. For that value, we will continue to deliver quality tourist information through the minimum 1728 articles per year.
HrTurizam - your source of information from the business world of Croatian tourism.
Subscribe to the content of the leading tourism b2b media in Croatia.
Already have an account?
Join us
Premium