Mystery shoppers measure quality service: Restaurant workers are the most helpful employees in Croatia

Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted the research "The bear went to the store" which...

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Author  Goran Rihelj

20. June 2017.
Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted the research "The Bear Went to the Store" which lasted from March 01st to March 31st, visiting 1500 locations throughout Croatia. The aim of the research was to check whether employees greet customers and whether the greeting is polite or routine. During the research, 365...
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Author  Goran Rihelj

20. June 2017.