Mystery shoppers: Quality of service in tourism better than last year

From June to September 2017, Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted its traditional survey...

Author  Goran Rihelj

28. October 2017.
From June to September 2017, Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted the traditional research on the quality of service in our tourism industry "Summer 2017", the goal of which was to get the real situation on the ground, a picture of how guests see us, record the state of service quality, and get answers on how to improve the quality of service in our tourism industry in a targeted manner.
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Author  Goran Rihelj

28. October 2017.