How to make tourists delighted with your service? This is a question for every tourism worker, whether they are apartment owners,...
In the period from May 13 to June 15, 2016, Heraklea, in cooperation with mystery shopping agencies in the region, conducted the eighth consecutive investigation...
In cooperation with the Heraklea doo agency, the Mali Lošinj Tourist Board once again conducted a measurement of service quality at the destination level this year...
For the second year in a row, Zagreb was named the best European Christmas destination thanks to the Advent event in Zagreb, and this year it was...
Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted the research "The bear went to the store" which...
From June to September 2017, Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted its traditional survey...
In the period from June 3 to 30, 2019, the Heraklea Agency, for the eleventh time in a row, in cooperation with mystery shopping agencies from the region (Bo...
In the period from October 1 to 31, 2019, Heraklea conducted a service quality survey for the fifth year in a row, measuring the first contact with...
In the period from June 15 to July 15, 2020, Heraklea, for the twelfth time in a row, in cooperation with mystery shopping agencies from the region (Bo...
MSPA Europe/Africa (International Association of Professional Mystery Shopper Providers), of which Heraklea is a member, organized a research...
Mystery Shopper Survey: GUEST 2023
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