For the fourteenth time in a row, Heraklea, in collaboration with mystery shopping agencies from the region, conducted a service quality survey measuring the basic elements of quality service.
Six thirty in the morning. My husband has finished the gym and is sitting in the hotel lobby. The day is just 'opening', everything is quiet, he is enjoying his piece of peace. Suddenly...
If we want quality guests, we have to offer quality.
Despite the labor shortage and general imbalance in the tourism sector, new hotels are being built.
'Filter for quality workers'
The average satisfaction score is 92 out of a possible 100 points.
Written by Dr. Valentina Božič, CEO of Navis Hospitality Agency
Since it was the holiday season - you know, blanket, couch, pine tree, evening and warmth by the fireplace, I "surfed" streaming platforms to watch a movie...
Croatia currently has five Les Clefs d'Or holders.
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