How to make tourists delighted with your service? This is a question for every tourism worker, whether they are apartment owners,...
In the period from May 13 to June 15, 2016, Heraklea, in cooperation with mystery shopping agencies in the region, conducted the eighth consecutive investigation...
For the second year in a row, Zagreb was named the best European Christmas destination thanks to the Advent event in Zagreb, and this year it was...
At the conference, the results of the "Secret Guest: Service Quality in Tourism" research conducted with the aim of measuring the quality of services were presented.
Heraklea doo, the first specialized mystery shopping agency in Croatia, conducted the research "The bear went to the store" which...
In the period from October 1 to 31, 2019, Heraklea conducted a service quality survey for the fifth year in a row, measuring the first contact with...
Heraklea doo, the first specialized mystery shopping agency in Croatia, has been measuring service quality for the fourth year in a row...
For the fourteenth time in a row, Heraklea, in collaboration with mystery shopping agencies from the region, conducted a service quality survey measuring the basic elements of quality service.
Mystery Shopper Survey: GUEST 2023
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