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Photo: Booking.com
At the recently held ITB Congress in Berlin, one of the most interesting topics in the hotel industry, as well as in the hospitality industry in general, was titled "New luxury - what do guests expect?" The moderator of this panel was Marc Aeberhard, owner of "Luxury Hotel & Spa Management" Ltd, and distinguished guests were Jilian Blackbeard, executive director of marketing of the National Tourism Organization of Botswana...
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