The Eight of Loyal Guests: Limits of Interpreting Satisfaction Surveys in the Hotel Industry

When a survey doesn't tell the whole story.

Photo: cottonbro, pexels

Author  irinamaricic

24. September 2026.
In her first article for HrTurizam, Irina Maričić analyzed the psychology of first impressions in the hotel industry and showed why a guest's first contact with a hotel is not just an operational detail, but a moment that can shape the perception of the entire stay. In the second article, she went a step further and raised the question of what happens when a hotel standard is properly defined and perfectly executed, but the guest still...
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Author  irinamaricic

24. September 2026.