Hospitality Blind Spot: Consistent Service Doesn't Mean a Consistent Experience

Hotel standards do not affect every guest equally.

Author  irinamaricic

11. July 2026.
In her first authored article for hrturizam, Irina Maričić analyzed the psychology of first impressions in the hotel industry and showed why a guest's first contact with a hotel is not just an operational detail, but a moment that can shape the perception of the entire stay. In the new text, she goes a step further and raises an even more important question: what happens when a hotel standard is properly defined and perfectly executed, but the guest also...
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Author  irinamaricic

11. July 2026.