GUEST 2021: Bosnia and Herzegovina leads in service quality in the region, Croatia in second place

In the period from June 15 to July 15, 2021, while we are still slowly adapting to the "new normal", Heraklea is already the thirteenth time in a row...

Author  Goran Rihelj

29. July 2021.
In the period from June 15 to July 15, 2021, while we are still slowly adapting to the "new normal", Heraklea, in cooperation with mystery shopping agencies from the region (Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia), conducted a service quality survey for the thirteenth time in a row, measuring the basic elements of quality service. The following elements were measured during the visits...
Already have an account? Join us
Premium

Author  Goran Rihelj

29. July 2021.